Shipping policy

Order Processing (Handling) Time

  • All orders are processed within 1–3 business days after your order is placed and payment has been confirmed.

  • Processing times are counted from the next business day after you place your order. For example, if you order on a Friday, processing begins on the following Monday (unless Monday is a federal holiday).

  • Business days are Monday through Friday, excluding U.S. federal holidays (e.g., New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas).

  • Orders placed on weekends or holidays will begin processing on the next business day.

  • Once your order has been packed, labeled, and handed over to our shipping carrier, you will receive a confirmation email containing a unique tracking number and a direct link to monitor your shipment's progress in real time.

Please note that processing time is separate from delivery time — the total time from order placement to arrival at your door is the sum of processing + transit time.

Delivery (Transit) Time

  • Standard shipping within the United States typically takes 7–15 business days after dispatch (i.e., after your order has been shipped from our facility).

  • Transit times are estimates provided by our shipping partners and are not guaranteed. Actual delivery may vary due to factors beyond our control, including:

    • Carrier delays (weather events, sorting backlogs, routing issues, or high parcel volumes)

    • Peak shopping seasons (Black Friday, Cyber Monday, holiday periods, major sales events)

    • Incorrect or incomplete shipping addresses provided at checkout

    • Customs clearance (for orders going to or from U.S. territories or international destinations, if applicable)

  • We are committed to getting your order to you as soon as possible, but we cannot be held responsible for delays caused by third-party carriers or circumstances outside our reasonable control.

Shipping Areas, Costs & Taxes

  • Shipping areas: We ship to all 50 U.S. states, including Alaska and Hawaii. We do not currently ship to U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands), APO/FPO military addresses, or P.O. boxes unless explicitly stated at checkout. If you are unsure whether we ship to your location, please contact us before placing your order.

  • Shipping costs: We are pleased to offer free standard shipping on all items — no minimum purchase required. There are no hidden shipping fees added at checkout. The price you see is the price you pay for delivery.

  • Taxes: All prices on our website are shown in U.S. Dollars (USD) and do not include sales tax. Applicable state and local sales taxes are calculated automatically at checkout based on your shipping address and the tax laws of your jurisdiction. The total amount displayed at checkout is the final price you pay — there are no surprise charges.

Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email containing:

    • Your unique tracking number

    • A direct link to the carrier's tracking portal

  • You can use this link to monitor your package in real time from dispatch to delivery, including scan events at each sorting facility along the way.

  • If you did not receive a tracking email, please check your spam or junk folder. If you still cannot locate it, contact us at fanserxanser84@gmail.com with your order number, and we will resend the tracking information promptly.

  • Please allow up to 24–48 hours after receiving your tracking number for the carrier to update their system with the first scan. If your tracking shows no movement after 5 business days, please reach out to us and we will investigate.

Shipping Delays (FTC 30-Day Rule)

We take our shipping commitments seriously and comply with all applicable U.S. regulations, including the FTC Mail Order Rule (commonly known as the 30-Day Rule).

  • If we are unable to ship your order within the stated processing time (1–3 business days), or within 30 days from the date of your order if no specific time was stated, we will:

    1. Notify you promptly via email with an updated shipping estimate

    2. Explain the reason for the delay

    3. Offer you the option to either:

      • Continue waiting for the order to ship, or

      • Cancel the order and receive a full refund to your original payment method

  • If you choose to cancel, your refund will be processed within 1–3 business days and will appear on your account within 5–10 business days, depending on your bank or payment provider.

  • Please note that you have the right to cancel at any time before shipment if we have not yet dispatched your order, regardless of the stated processing time.

International Orders

We currently focus on domestic shipping within the United States. If you are placing an order from outside the U.S., please note the following:

  • International shipping is not automatically covered by our standard U.S. shipping policy. If we offer international shipping at any time, additional terms, duties, customs fees, and taxes may apply and will be clearly communicated at checkout.

  • For any order — domestic or otherwise — that is delayed, appears lost, or has tracking information that has not updated for an extended period, please contact us promptly:

    • 📧 fanserxanser84@gmail.com

    • 📞 814-720-0193 (available during business hours)

  • We will investigate with the carrier and do everything we can to resolve the issue quickly. For lost packages, we may need to wait for the carrier's official investigation to complete before issuing a replacement or refund. However, we will keep you informed every step of the way.

Incorrect Shipping Addresses

  • Please double-check your shipping address carefully before submitting your order. We are not responsible for delays, non-delivery, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

  • If you notice an error in your shipping address immediately after placing your order, contact us as soon as possible. We will do our best to update the address before the order enters the fulfillment stage. However, we cannot guarantee that changes can be made once the order has been processed or shipped.

  • If a package is returned to us due to an undeliverable address, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-shipping.

Undeliverable Packages

  • A package may be returned to us as undeliverable for several reasons, including:

    • Incorrect or incomplete shipping address

    • Refusal to accept delivery

    • Failure to pick up the package from the carrier's local depot or post office within the holding period

  • If your package is returned to us, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-shipping.

  • If you prefer not to have the order re-shipped, we will refund the product cost (less any original shipping fees, if applicable) once we receive and inspect the returned package.

Contact Us

If you have any questions about our shipping policy, need help tracking your order, or want to report a shipping issue, please reach out to us:

📧 fanserxanser84@gmail.com
📞 814-720-0193

We aim to respond to all shipping-related inquiries within 1–2 business days.

Thank you for choosing oxfordbrands. We appreciate your business and are committed to delivering a smooth, transparent shopping experience.